Hello all. I’m a reporter doing a story on customer service at Ritz-Carlton hotels. If you have a story of extraordinary service — either positive or not — I’d love to hear it. No B.S., pls. This is a national magazine, and you’ll have to give me your first and last name and the where and when of your hotel stay. But I’m very interested in real stories. Email me at duffmcd@yahoo.com.

Thanks, DM

duffmcd@yahoo.com